We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and safeguard your information in accordance with UK GDPR.
This Privacy Policy applies to the website glowwastockist.co.uk and is issued by:
Scott Robb Hairdressing (trading as Glowwa Stockist)
Falkland, Fife, KY15 7DX, Scotland
📧 shop@glowwastockist.co.uk
📞 01337 857234
We are the data controller for personal data collected through this website. As a small independent business we are not required to register with the Information Commissioner's Office (ICO) unless our processing activities require it, however we are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We only collect personal data that is necessary for the purposes described in this policy. The types of data we may collect include:
| Purpose | Data Used | Legal Basis (UK GDPR) |
|---|---|---|
| Responding to your contact form enquiries | Name, email, phone, message | Legitimate interests / Contract |
| Processing and managing bookings | Name, contact details, appointment info | Contract performance |
| Sending The Glow Club newsletter | Email address | Consent |
| Responding to order enquiries | Name, email, order reference | Contract / Legitimate interests |
| Improving our website | Anonymised usage data | Consent (via cookie preferences) |
| Complying with legal obligations | As required by law | Legal obligation |
We will never sell your personal data to third parties or use it for purposes other than those described above without first obtaining your consent.
We only share your personal data with trusted third parties where necessary to operate our business. These include:
All third parties we work with are required to handle your data securely and in accordance with applicable data protection law. We do not permit them to use your data for their own marketing purposes.
We may also disclose your data if required to do so by law, court order or regulatory authority.
Some of our third-party providers (such as Mailchimp and Google) may process data outside of the UK and European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner — to protect your data to the same standard as required under UK GDPR.
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact form enquiries | 12 months | To follow up on enquiries and resolve any issues |
| Booking records | 3 years | Business records and dispute resolution |
| Newsletter subscribers | Until you unsubscribe | You may unsubscribe at any time via the link in emails |
| Order / transaction records | 7 years | UK tax and accounting legal requirements (HMRC) |
| Website analytics data | 26 months (Google Analytics default) | Website performance analysis |
| Cookie preferences | 12 months | To remember your consent choices |
After the relevant retention period, personal data is securely deleted or anonymised.
As a data subject under UK GDPR, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at shop@glowwastockist.co.uk. We will respond within one calendar month as required by UK GDPR. We will not charge a fee for reasonable requests.
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at shop@glowwastockist.co.uk and we will delete it promptly.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the ICO as required by UK GDPR.
Our website may contain links to third-party websites (such as the Glowwa brand website, Google Maps or social media profiles). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently. This Privacy Policy applies only to glowwastockist.co.uk.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. We will update the "Last updated" date at the top of this page whenever a change is made. We encourage you to review this policy periodically. Where changes are significant, we will take reasonable steps to notify you.
If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the matter:
📧 shop@glowwastockist.co.uk
📞 01337 857234
✉️ Scott Robb Hairdressing, Falkland, Fife, KY15 7DX
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator:
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to know more about how we process your personal data, please contact us: